6-Month Money Back Guarantee - Terms and conditions

1. This offer is only available to new residents (not currently residing in an Anglicare retirement village): 

a)    that move into their premises under the retirement village contract on or after 14 April 2025;  

b)    that pay their ingoing contribution for the premises and execute the retirement village contract; and 

c)    where one or more of the residents have not previously used this offer. 

2. Subject to items 1 and 3, if the residents permanently vacate their premises and terminate their retirement village contract within 6 months of the date they first took possession of the premises, Anglicare will refund to the residents: 

a)    the ingoing contribution (except for any deductions permitted under any other offer the residents have used in connection with the premises such as the contribution towards any downsizing services); and  

b)    any recurrent charges paid under the retirement village contract. 

3. This offer is subject to and conditional on the residents: 

a)    providing at least two (2) weeks written notice to Anglicare Village Management prior to permanently vacating the premises; 

b)    not moving into a residential aged care facility (whether operated by Anglicare or another provider) or another retirement village operated by Anglicare; 

c)    providing vacant possession of the premises no more than 6 months of the entry date under their retirement village contract. For clarity, the residents must have returned all keys and removed all furniture, belongings and personal effects; 

d)    residents will have a maximum 4 weeks to provide vacant possession, from their departure date, i.e. date they physically leave the unit/villa to be eligible for the Money-Back Guarantee. 

e)    removing and reinstating any alterations or additions to the premises made by the residents, except where Anglicare has provided written consent; 

f)    making good any damage to the premises caused by the residents; 

g)    returning the premises in the same condition as the premises were received when the residents first took occupation, fair wear and tear excluded; and

h)    leaving the premises in a neat and tidy condition.