Protecting Your Privacy
Anglicare provides a range of services and collects personal information to ensure a holistic approach to the care we offer. We recognise and respect every person’s right to privacy, dignity and confidentiality.
We will:
If you ask us, we can give you more information about how we protect your privacy
Your Personal Information
We collect a variety of personal information so we can provide services and holistic care to our clients. Examples of personal information which we regularly collect include a person’s:
Sometimes we will ask you for other information depending on the type of service you would like to access from Anglicare
Collecting and Storing Information
When you contact Anglicare to access our services we will ask you questions about yourself so we can provide support that meets your needs and preferences.
We prefer to collect personal information directly from the person it relates to, however, in some cases this may be impracticable, or the information might be held by someone else.
This could include:
You do not have to provide us with all the information we ask for, however it might limit the types of services we can offer you.
We store your information in several secure forms. These include:
Anonymity or Pseudonymity
You can enquire about our services anonymously or by use of a pseudonym. We will be able to discuss services that might be suitable, including costs which might be charged for those services. However, we cannot provide services to someone without confirming their identity. Until we have sufficient information to provide a detailed quote or outline of suitable services we can only give general, non – binding information.
How we use your information
Generally, we will use your information to:
We may also use your information for a secondary purpose such as research or marketing if:
There are also limited, serious circumstances where we will disclose personal information to third parties without your consent:
If we use or disclose information without consent we will record each instance in writing
Data Processing
Anglicare uses third party systems to process some of the data we collect, including some providers that are based outside of Australia. In all instances we ensure the contractor has appropriate controls in place to comply with the requirements of the Privacy Act and our Privacy Policy.
Accessing and Correcting Personal Information
If you ask us we can normally give you access to your personal information. However, we may deny a request for access if:
If you would like to access or change your information, you can contact Anglicare. It will be necessary for you to verify your identity, and you may need to visit an Anglicare site to access the information you would like to see.
In cases where we need to access old or particularly large amounts of information we may need to charge you a small fee for the time it takes to retrieve the records.
If we do not give you access to your information, we will explain why.
Data Security
We will implement measures to protect your personal information from misuse, loss, unauthorised access, change or disclosure.
We will destroy or permanently de-identify personal information when we no longer need it or it is no longer required to be kept for legal purposes.
We will protect the security of your information during transmission by using software that encrypts information that you input
Data Breaches
The Privacy Amendment (Notifiable Data Breaches) Act 2017 requires us to let you know if your information is impacted by a data breach. This means we will let you know in the way we normally communicate with you, if:
If we are unable to contact any affected parties individually we will post a notification that an eligible data breach has occurred on our website.
In such circumstances we are also required to inform the Office of the Australian Information Commissioner.
We will follow our Notifiable Data Breach Procedure in these instances.
Identifiers
We will not adopt Commonwealth Government identifiers for use as our own identifiers. If we are required to collect a government identifier to provide you a service, we will not use this number to identify you in our systems.
Sensitive Information
Generally, we will only collect sensitive information with an individual’s consent, except where:
Sensitive information includes things like your ethnicity, your religious beliefs, if you have a criminal record or information about your health. A full definition of sensitive information is included in the Privacy Act 1988
Donations
Anglicare gathers and retains personal information from donors which is managed in compliance with the Payment Card Industry Security Data Standard.
Donation processing is secured by encryption or masking to protect the transfer of personal and financial information. Each donation is secured, and credit card details are not stored by Anglicare. The only information collected and retained is the amount donated, transaction date and contact details as completed on the donation form
Where donations are made over the phone or via email, a copy of that donation is retained for tax and audit purposes in a secure location.
Complaints
We value your feedback on how we have treated your personal information. If you are not happy about how we protected your privacy, please contact the Privacy Officer:
Phone: 9895 8091
Email: [email protected]
It is helpful if you can tell us:
The Privacy Officer might ask for extra information to help them understand your circumstances and act to resolve the issue. We will keep you updated on how we are addressing your complaint
If you aren’t happy with how we have dealt with your complaint you can ask for it to be referred to mediation. If you are still unhappy you can refer your complaint to the Office of the Australian Information Commissioner.
IP Addresses
Our web servers gather your IP address to assist with the diagnosis of problems with our services. This information cannot be traced to an individual user.
Cookies and Applets
This website uses Google Analytics to help analyse how people use our site. The tool uses "cookies" to collect standard internet log and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to compile statistical reports on website activity for Anglicare.
We will never use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.
Links to other sites
On our website, we provide links to third party Web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement.
Personal Information
Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. Copies of correspondence sent from the web site, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.
Credit Card Details
We ensure that payment card information is kept confidential and secure, and that there is compliance with the Payment Card Industry Data Security Standard.
Security
We strive to ensure the security, integrity and privacy of personal information submitted to our website, and we regularly review and update our security measures.
We will take all reasonable steps to protect any personal information you transmit to us online. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure, and there is an inherent risk in using this channel that you should be aware of.
Our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
Anglicare Sydney supports Facebook, Instagram, Twitter, LinkedIn, YouTube, Snapchat and Google+ terms of use and related policies and asks other social media users to do the same.
In order to ensure Anglicare Sydney’s social media pages remain friendly, informative and welcoming for all visitors, we do moderate pages when needed.
Anglicare Sydney encourages discussion and opinion sharing via Anglicare Sydney’s social media pages, however, spam content will be removed. Spam content includes, but is not limited to unrelated information, excessively posting large quantities of questions after an answer has been provided, business promotion or promotion of another page, and comments that are defamatory, contain hate speech, false and misleading, infringe on copyright, offensive, abusive, harassing, or threatening.
We ask that when contributing your views to Anglicare Sydney’s social media pages, you ensure that you:
Failing to adhere to the above guidelines will result in moderation and potential banning from our pages, untagging of the Anglicare Sydney's name and removal of posts from Anglicare Sydney's social media pages.