Have your say on Anglicare Op Shops

At Anglicare Op Shops, our customers are at the heart of everything we do. Every day, you walk through our doors across Sydney, the Blue Mountains and the Illawarra to hunt for a bargain, uncover a hidden treasure, donate pre-loved items or simply enjoy a friendly chat. Now, we'd love to hear from you.

Our Op Shops Customer Survey is your chance to tell us what you love about your local shop and what we could do better, from the range on our shelves to the welcome you receive at the door. Your feedback will help us make our Op Shops even more vibrant, welcoming hubs for your community.

Why your feedback matters

The survey is being carried out by the Anglicare Social, Policy and Research Unit (SPRU). Your answers will be used to prepare a report that will guide our future planning and help us improve our Op Shops. It will show us what customers value, what we could do better, and how Anglicare Op Shops support customers and communities. Every suggestion counts, big or small.

The survey covers a range of questions about you and your Op Shop experience, including:

• How often you visit an Anglicare Op Shop, and which locations you frequent
• Your main reasons for visiting, whether that's finding a bargain, shopping sustainably, or getting practical support or information from Anglicare
• How you research the items you buy, and what you consider good value
• Your views on safety, staff, and connectedness and community
• Pricing and affordability
• Reducing waste and environmental sustainability
• Support services

You will also have the opportunity to choose to be involved in a follow-up interview if you would like to share more.

The survey takes around 10 minutes to complete. Participation is voluntary, and your responses will be handled as described at the start of the survey.

As a thank you, customers who complete the survey will receive a 20% discount code to use on your next Op Shop purchase in participating Anglicare Op Shops. The discount code will be provided after you complete the survey. Please refer to the survey for applicable conditions. Discount is available at all Anglicare Op Shops.

Survey Details and Period

The survey is confidential and will be used for research purposes by our Social, Policy and Research Unit. We will not ask for your name in the survey. If you choose to provide your contact details for a follow-up interview, the research team will know who you are but will keep your details private. We will combine your survey answers with answers from other customers when we report the results.

The survey period runs from 2 November to 7 December 2026.

If you have any questions, please contact Sue King, Anglicare Head of Advocacy and Research, at research@anglicare.org.au

Ready to have your say? Your feedback will help make your local Op Shop even better. Complete the survey by 7 December 2026 and you will receive your 20% discount code! Shop T&Cs apply.