How does Anglicare handle complaints, feedback and whistleblowers in residential aged care?

The new Aged Care Act makes it clear that everyone has the right to speak up without fear of negative consequences. At Anglicare, this has always been important to us as it aligns with our values of justice, integrity and compassion. We encourage people to provide feedback related to Anglicare’s care, services, processes and interactions. 

Feedback and complaints can be submitted through various channels including verbal, written, electronic (such as email, text or website), telephone or via an external authority. You can find Anglicare's online feedback form here.

Feedback and complaints are managed in accordance with our Feedback and Complaints policy which you can read here.  

Anglicare takes integrity seriously. Our Whistleblower Policy outlines how concerns can be safely raised and managed, ensuring confidentiality and protection. Read our Whistleblower Policy here.