Contact us
We cover Sydney, the Blue Mountains, Illawarra, Southern Highlands, Shoalhaven, New England North West, Central West and Norfolk Island. For help outside our covered areas, find other Anglicare organisations in Australia.
Home care, retirement living & residential aged care
Customer Contact CentreHours: Monday – Friday, 8:00AM – 5:30PM
After hoursFor residential aged care homes only, 6:00PM - 8:00AM
Community services
Financial WellbeingHours: Monday – Friday, 9:00AM – 4:00PM
Family SupportHours: Monday – Friday, 8:00AM – 5:00PM
Foster Care, Adoption and Family RestorationHours: Monday – Friday, 9:00AM – 5:00PM
Counselling and Mediation; Family and ParentingHours: Monday – Friday, 9:00AM – 5:00PM
Mental Health ServicesHours: Monday – Friday, 9:00AM – 5:00PM
Cross cultural servicesHours: Monday – Friday, 9:00AM – 5:00PM
Anglicare Op ShopsHours: Monday – Friday, 9:00AM – 5:00PM
Youth SupportHours: Monday – Friday, 9:00AM – 5:00PM
New England North WestHours: Monday – Friday, 9:00AM – 5:00PM
Send us a message
General enquiries
Anglicare Head Office
Level 4 MQX4 Macquarie Exchange,
1 Giffnock Ave,
Macquarie Park, NSW, 2113
1 Giffnock Ave,
Macquarie Park, NSW, 2113
Subpoenas
Feedback & complaints
As part of our commitment to excellence, Anglicare welcomes feedback on our services and the care provided to residents and clients.
You can also lodge a complaint with the NDIS Quality and Safeguards Commission in the following ways:
- Call: 1800 035 544 (free call from landlines) or TTY 133 677.
Interpreters can be arranged. - National Relay Service: 1800 035 544.
- Completing a complaint contact form: Click here
Learn more about this process and the NDIS Quality and Safeguards Commission here: Click here
If your complaint is about out of home care services you can contact the NSW Department of Communities and Justice (DCJ) Enquiry, Feedback and Complaints Unit (EFCU). EFCU is an independent service that handles complaints about child protection and out-of-home care.
- Enquiry, Feedback and Complaints Unit (EFCU)
Phone: 1800 000 164 (9:00am–4:30pm, Monday to Friday)
Email: complaints@dcj.nsw.gov.au - For more information on the EFCU or how to make a complaint, please visit the Child Protection complaint handling page.
Anglicare acknowledges Aboriginal and Torres Strait Islander peoples as the original and ongoing custodians of the lands and waters on which we live and work.
Inspired by the gospel of reconciliation in Jesus Christ, Anglicare's vision for reconciliation is a nation in which Australia's First Peoples are restored in dignity, respect, empowerment and opportunity.
Inspired by the gospel of reconciliation in Jesus Christ, Anglicare's vision for reconciliation is a nation in which Australia's First Peoples are restored in dignity, respect, empowerment and opportunity.