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Plain english privacy policy

Your Personal Information

The personal information we may keep about you may include:

  • Your name
  • Your phone number
  • Your address
  • Your birthday
  • Information about your family
  • Your Medicare number

You don’t need to tell us personal information about yourself, but if you don’t we might not be able to help you.

Sensitive Information

We might need to ask you other things about yourself as well, to help us provide the best service we can. This could be sensitive information.

Sensitive Information is a special type of personal information; things like:

  • Your health
  • Your religion
  • The country you come from
Asking other people about you

We prefer to ask you for the information we need to help you. But sometimes other people have information about you. This may include:

  • Your doctor
  • Centrelink
  • Your family

Where we can, we will ask you first before we ask other people about you.

Storing your Information

We store your information in different ways:

  • On paper, in safe drawers and locked buildings
  • In computer programs, that keep your information safe online

Some of the computer programs we use are run by other people, who aren’t always in Australia. We make sure they keep your information safe too.

We don’t let everyone who works at Anglicare look at your information, only the people who need to see it to help you.

The law tells us how long we need to keep different types of information. When we don’t need your information any more, we destroy it making sure no one can read it.

Using your information

We us your information to:

  • Find out how to help you
  • Find out if you need to pay us any money
  • Ask how we can help you better

We also use your information to tell you more about what we do or to help us do research. You can say no to this if you want.

If something serious happens we might need to tell people outside of Anglicare information about you, without asking you first.

For example:

  • If you or someone else is in danger
  • If the law tells us we must 
Seeing your information

If you would like to see your information you can ask us. Most of the time we can show it to you.

But we might need to say no:

  • If it would put you or someone else in danger
  • If it shows information about someone else
  • If the law says we can’t
  • If the information is part of a legal case

Before we show you your information you will need to prove who you are. If there is lots of information to find in storage we might need to charge you a small fee.

Telling you if something happens to your information

The law tells us that we must let you know if any of your information is lost or stolen. This is called a data breach.

If this happens and we can’t fix it, we will try to contact you personally. If we can’t contact you, we will put a notice on the Anglicare website about the data breach. This will not include personal information about you.

Anglicare Helps People

When you ask us for help, we may ask you some questions about yourself. The information you tell us helps us to understand you better and give you the help that you would like or need.

When you tell us about yourself we keep it safe. There are laws that tell us we need to do this.

This is a summary of our full Privacy Policy.


If you have a concern about how we have protected your privacy you can tell us. Contact our Privacy Officer.

They will ask you questions about your concern and tell you how we are dealing with it.

If you still aren’t happy you can ask for your concern to go to another person who is not employed by Anglicare, to help. This is called mediation.

If you still aren’t happy you can tell the Office of the Australian Information Commissioner on 1300 363 992.

Anglicare acknowledges Aboriginal and Torres Strait Islander peoples as the original and ongoing custodians of the lands and waters on which we live and work.

Inspired by the gospel of reconciliation in Jesus Christ, Anglicare's vision for reconciliation is a nation in which Australia's First Peoples are restored in dignity, respect, empowerment and opportunity.