How to Switch Support at Home Providers

Stay independent with the right support

We’ll help you create a personalised care plan that fits your needs—so you can keep living life your way.

If your current support isn’t quite right, it’s okay to make a change. At Anglicare, we’re here to make switching simple, supportive, and stress-free—so you can get the care that truly meets your needs.

How to switch providers in six simple steps

1. Consider what’s important to you

Start by thinking about the care you’d like. Are your current services meeting your needs? Would you prefer a more personal approach? Understanding what matters to you helps guide your next step.

2. Call My Aged Care

Let My Aged Care know you’re ready to change providers. You can reach them on 1800 200 422. They’ll update your referral code and prepare your funding for transfer.

3. Give notice to your current provider

You’ll need to let your current provider know—usually with 14 days’ notice in writing. Check your Home Care Agreement for details, including any exit fees or conditions.

4. Reach out to Anglicare

Contact our friendly team on 1300 111 278 or submit an enquiry. We’ll listen to what you’re looking for, answer your questions, and start planning how we can support you moving forward.

5. Review and sign your new agreement

Once you're ready, we’ll guide you through your new Home Care Agreement. We take the time to explain everything in plain language, so you feel informed, confident, and in control.

6. Start receiving Support at Home with Anglicare At Home

We’ll coordinate a smooth handover and make sure there’s no gap in your care. From day one, your dedicated Anglicare team will be here to provide personalised, respectful support—so you can continue living independently, your way.

Let’s make the switch together

Changing providers might seem like a big step—but with Anglicare, you’re never doing it alone. We’ll walk with you every step of the way.

Ready to talk?

Call us on 1300 111 278 or send us an enquiry today.

Call us on 1300 111 278

Switching Your Support at Home Provider

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Note: If your enquiry is about a job opportunity, visit our Careers page.

Anglicare acknowledges Aboriginal and Torres Strait Islander peoples as the original and ongoing custodians of the lands and waters on which we live and work.

Inspired by the gospel of reconciliation in Jesus Christ, Anglicare's vision for reconciliation is a nation in which Australia's First Peoples are restored in dignity, respect, empowerment and opportunity.