Each one of our clients has individual goals and needs which is why when we talk about care and not specifically about the number of hours of care available in a package.

Every home care package looks different and may comprise care hours, equipment, transport as well as allied health services. Rather than specifying hours of care per package we individualise our care depending on our clients’ needs ensuring the funding is allocated to whichever services work best for the client’s goals and support families.

Anglicare At Home charge no out of pocket expenses to our clients, we do not charge the basic daily care fee.

Clients are welcome to contribute to their package if they wish to receive additional services.

There may be additional fees, as determined by the Government’s Income Tested Care Fees. However, clients receiving a full pension will not be required to pay an income tested care fee. 

Anglicare can assist you to navigate the process to completing the assessment required, as well as any hardship applications if there is a need to do so.

We have a range of services to help meet your needs and achieve your goals. Most commonly our care workers are available to help you around the house including with cleaning and cooking, take you shopping or to appointments, but our services are not limited to face to face care, we can organise equipment to keep you safe in your home.

What services you access through your funding will be determined through consultation with you and your family to understand what is going to be the best for you.

Yes, we charge an exit fee of up to $500 which is only taken from any excess government funding. When a package ceases any additional funding is returned to the government.

We will never send a client a bill for the exit fee as it is only taken if there is remaining government subsidy.

By charging the exit fee we are able to exit a client within 7 days and we do not have any lock in notice periods in our agreements, it is important to consider notice periods when deciding on a home care package provider.