The personal information we may keep about you may include:
You don’t need to tell us personal information about yourself, but if you don’t we might not be able to help you.
We might need to ask you other things about yourself as well, to help us provide the best service we can. This could be sensitive information.
Sensitive Information is a special type of personal information; things like:
We prefer to ask you for the information we need to help you. But sometimes other people have information about you. This may include:
Where we can, we will ask you first before we ask other people about you.
We store your information in different ways:
Some of the computer programs we use are run by other people, who aren’t always in Australia. We make sure they keep your information safe too.
We don’t let everyone who works at Anglicare look at your information, only the people who need to see it to help you.
The law tells us how long we need to keep different types of information. When we don’t need your information any more, we destroy it making sure no one can read it.
We us your information to:
We also use your information to tell you more about what we do or to help us do research. You can say no to this if you want.
If something serious happens we might need to tell people outside of Anglicare information about you, without asking you first.
If you would like to see your information you can ask us. Most of the time we can show it to you.
But we might need to say no:
Before we show you your information you will need to prove who you are. If there is lots of information to find in storage we might need to charge you a small fee.
The law tells us that we must let you know if any of your information is lost or stolen. This is called a data breach.
If this happens and we can’t fix it, we will try to contact you personally. If we can’t contact you, we will put a notice on the Anglicare website about the data breach. This will not include personal information about you.
When you ask us for help, we may ask you some questions about yourself. The information you tell us helps us to understand you better and give you the help that you would like or need.
When you tell us about yourself we keep it safe. There are laws that tell us we need to do this.
If you have a concern about how we have protected your privacy you can tell us. Contact our Privacy Officer.
They will ask you questions about your concern and tell you how we are dealing with it.
If you still aren’t happy you can ask for your concern to go to another person who is not employed by Anglicare, to help. This is called mediation.
If you still aren’t happy you can tell the Office of the Australian Information Commissioner on 1300 363 992.