Aged Care Act
A guide to Aged Care Act
This page provides access to important information about the Act, ensuring you have the information you need to understand what it means to you and your loved ones. You'll find answers to common questions about fees, care standards, residents' rights and the steps Anglicare is taking.
From 1 November 2025, the Aged Care Act 2024 will come into effect. This is an important milestone for aged care in Australia and we are proud to be part of a sector-wide transformation that puts people at its centre. The new Act is designed to ensure that every older person in care is treated with dignity, respect and fairness – values that are strongly aligned with our own.
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Aged Care Resources
A range of resources is available to help you understand the aged care reforms so you can feel confident and supported as changes take effect. Many of these resources are also offered in translated languages to make them easier to understand.
Statement of rights
This describes the rights that help ensure older people are treated with dignity, respect, and choice when using government-funded aged care services.
Code of conduct
The Aged Care Code of Conduct outlines the expectations for professional behaviour and the respectful treatment of older people receiving care.
Whistleblower policy
Anglicare delivers services with integrity and legal compliance. Our Whistleblower Policy outlines safe, confidential ways to report any concerns.
Feedback and complaints process
Your feedback helps us improve. Share what’s working, what’s not, or how we can do better. Send suggestions, compliments or complaints anytime.
Incident management pocess
This document helps people using our care and services understand how our incident management process works and what to expect.
Privacy policy
We collect personal information to provide our services holistically and are committed to protecting your privaacy, dignity and confidentiality.
Higher Everyday Living Fee Fact Sheet
HELF is an optional fee for those who want a higher standard of daily living services in permanent or respite aged care.
Support at Home program
What is Support at Home?
Support at Home is a new government funded aged care program designed to make it easier for older Australians to live independently in their own homes for longer.
Support at Home - Frequently asked questions
Support at Home - Blog articles
Residential aged care
Shaping the future of residential aged care
Learn about the upcoming changes and improvements aimed at making residential aged care safer, more person-centred, and tailored to your needs.
Residential aged care - Frequently asked questions
Inspired by the gospel of reconciliation in Jesus Christ, Anglicare's vision for reconciliation is a nation in which Australia's First Peoples are restored in dignity, respect, empowerment and opportunity.