Aged Care Act

A guide to Aged Care Act

This page provides access to important information about the Act, ensuring you have the information you need to understand what it means to you and your loved ones. You'll find answers to common questions about fees, care standards, residents' rights and the steps Anglicare is taking.

From 1 November 2025, the Aged Care Act 2024 will come into effect. This is an important milestone for aged care in Australia and we are proud to be part of a sector-wide transformation that puts people at its centre. The new Act is designed to ensure that every older person in care is treated with dignity, respect and fairness – values that are strongly aligned with our own.

Watch the video to learn more

Residential care FAQs

1. Why is there a new Aged Care Act and what are the changes?

2. What has changed under the new strengthened Quality Standards for aged care?

3. How can I access residential aged care under the new Act?

4. What are the changes to fees and charges for residential care under the new Act?

5. How does Anglicare handle complaints, feedback and whistleblowers in residential aged care?

6. What is Anglicare doing to prepare residential care for the new Act?

7. How does Anglicare support residents to have a say in their care?

Aged care resources

1. Statement of Rights

2. Code of conduct

3. Whistleblower policy View translation

4. Feedback and complaints process View translation

5. Incident management process View translation

6. Privacy policy View translation

7. Higher Everyday Living Fact Sheet

Anglicare acknowledges Aboriginal and Torres Strait Islander peoples as the original and ongoing custodians of the lands and waters on which we live and work.

Inspired by the gospel of reconciliation in Jesus Christ, Anglicare's vision for reconciliation is a nation in which Australia's First Peoples are restored in dignity, respect, empowerment and opportunity.